SKILLELEMENT(facet of the skill that employers identified as important, noting that the mix and priority of these facets would vary from job to job)
that contributes to
productive and
harmonious relations
between employees
and customers
  • Listening and understanding
  • Speaking clearly and directly
  • Writing to the needs of the audience
  • Negotiating responsively
  • Reading independently
  • Empathising
  • Using numeracy effectively
  • Understanding the needs of internal & external customers
  • Persuading effectively
  • Establishing and using networks
  • Being assertive
  • Sharing information
  • Speaking and writing in languages other than English
that contributes to
productive working
relationships and
  • Working with people of different ages, gender, race, religion or political persuasion
  • Working as an individual and as a member of a team
  • Knowing how to define a role as part of a team
  • Applying teamwork skills to a range of situations eg. Futures planning, crisis problem solving
  • Identifying the strengths of team members
  • Coaching, mentoring and giving feedback
Planning and
contributes to long
and short term
strategic planning
  • Managing time & priorities setting timelines, coordinating tasks
  • Being resourceful
  • Taking initiative and making decisions
  • Adapting resource allocations to cope with contingencies
  • Establishing clear project goals and deliverables
  • Allocating people and resources top tasks
  • Planning the use of resources including time management
  • Participating in continuous improvement & planning processes
  • Developing a vision and a proactive plan to accompany it
  • Predicting weighing up risk, evaluating alternatives and applying evaluation criteria
  • Collecting, analyzing and organising information
  • Understanding basic business systems and their relationships
Self management
that contributes to
satisfaction and
  • Having a personal vision and goals
  • Evaluating and monitoring own performance
  • Having knowledge and confidence in own ideas and vision
  • Articulating own ideas and vision
  • Taking responsibility
that contributes to
improvement and
expansion to
employee and
company operations
and outcomes
  • Managing own learning
  • Contributing to the learning community at the workplace
  • Using a range of mediums to learn mentoring, peer support, networking, information technology (IT),courses
  • Applying learning to "technical" issues (e.g. learning about products) and "people" issues (e.g. interpersonal and cultural aspects at work)
  • Having enthusiasm for ongoing learning
  • Being willing to learn in any setting on and off the job
  • Being open to new ideas and techniques
  • Being prepared to invest time and effort in learning new skills
  • Acknowledging the need to learn in order to accommodate
Personal attributes
that contribute to
overall employability
  • Loyalty
  • Positive self-esteem
  • Commitment
  • Sense of humour
  • Enthusiasm
  • Honesty and integrity
  • Reliability
  • Ability to deal with pressure
  • Balanced attitude to work and home life
  • Personal presentation
  • Common sense
  • Motivation
  • Adaptability


Rate Your Employability Skills

The Department of Education, Science and Training (DEST), the Australian Chamber of Commerce and Industry (ACCI) and the Business Council of Australia (BCA) developed the following list of eight employability skills, sometimes referred to as 'soft skills':

The Australian Network on Disability adapted this list to provide a useful recording device that provides employers with a picture of a person with disability's skill level.

Initiative (workplace)
SkillsIndependentAchieved - requires min supportAchieved - requires high supportNot yet achievedNot yet attempted
Being creative          
Organises sufficient materials, utensils and tools          
Organises finished work neatly and safely          
Learns names and behaves responsibly with tools, equipment and materials          
Checks own work and corrects errors as necessary          
Accepts responsibility for own work          
Demonstrates energy and physical stamina for task          
Tolerates stressors on the job (machine noise, dirt, movement, job pressure, on-running tasks)          
Shows interest in tasks          


Communication (workplace)
SkillsIndependentAchieved - requires min supportAchieved - requires high supportNot yet achievedNot yet attempted
Listening and Understanding          
Speaking clearly and directly          
Reading independently          
Using numeracy effectively          
Being assertive          
Makes eye contact when listening and speaking          
Stands or sits with correct posture, positioning and distance          
Speaks at appropriate volume not too loudly or softly          
Expresses own work needs to supervisor with clear meaning          
Interrupts appropriately          
Uses appropriate greetings and partings          
Uses both questioning and volunteering information skills in conversation          
Moves to a new topic when appropriate          


Teamwork (getting on with others)
SkillsIndependentAchieved - requires min supportAchieved - requires high supportNot yet achievedNot yet attempted
Working as an in dividual and as a member of a team          
Works cooperatively          
Asks before borrowing others tools, equipment          
Behaves politely          
Helps others only when appropriate          
Does not argue or tease others          
Is accepted by other workers, on and off the work floor          
Technology (safety)
Having a range of basic IT skills          
Being willing to learn new IT skills          
Observes specific safety rules for the job          
Understands emergency evacuation procedures          


Problem Solving (workplace)
Self-Management (dress & hygiene, reaction to supervision, concentration & punctuality and attendance )
SkillsIndependentAchieved - requires min supportAchieved - requires high supportNot yet achievedNot yet attempted
Having goals          
Taking responsibility          
Phones in when late or absent, giving reason          
Attends work each day on time          
Signs on and off daily          
Appears in work area on time          
Returns from breaks on time          
Makes no unnecessary or questionable breaks          
Dress is appropriate and correct          
Hands and nails are clean as necessary          
Well groomed          
Prepares sufficient meals for work or brings money to buy lunch          
Carries out supervisors instructions          
Acknowledges having heard instructions and directions          
Asks for explanation if instructions are not understood          
Begins tasks promptly          
Accepts supervisor as authority on the job          
Accepts being supervised without argument          
SkillsIndependentAchieved - requires min supportAchieved - requires high supportNot yet achievedNot yet attempted
If corrected by supervisor, correction results in improved work performance          
Seeks supervision when appropriate          
Continues to work whether supervisor is present or not          
Works on tasks without unnecessary stops          
Continues working even when distractions are present          
Does not stop work to talk or listen to others          
Finishes one task before beginning another          
Promptly begins new task when one task is finished          
Resumes activity without assistance or prompts after breaks and interruptions          
Does not complain about specific tasks or work in general          
Works with consistent speed over the whole day          
Works with consistent quality over the whole day          


Planning (workplace)
The key competencies from this category have been removed.  By the very nature of the requirement for Transition to Work programs, it is unlikely that TTW job seekers will meet these requirements.It is expected that TTW job seekers will receive suitable training in these skills.
Having enthusiasm for ongoing learning          
Being willing to learn in any setting, on and off the job          

The shaded skills are directly from the Employability Skills.  Non-shaded skills are those identified by Vivienne Riches in her book 'Standards of Work Performance' as key for people with disability.

National Disability Coordination Officer
Programme (NDCO). South Australia:
Regions: 23-24-25


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